• Q. Are your jumpers safe & clean?
• A. Yes, we pride ourselves in providing our customers with a safe and clean product. All our jumpers are of commercial grade quality and are inspected and cleaned after each use.

• Q. How do I make a reservation?
• A. Call us at 208-789-0615 to make a reservation over the phone or email us at reservations@magicalcastlejumpers.com and we will contact you. You may also use our free instant price quote link on the website and someone will contact you once that quote is received.

• Q. How much room do I need?
• A. It varies from unit to unit and the measurements are listed on the website below each unit or feel free to give us a call and someone can help you.

• Q. Is there anything required for backyard parties?
• A. Yes, we require your gate and the path to your backyard to be at least 4-5′ wide or more depending on the unit. The units can be up to 600 pounds and require a clear path with no stairs or rocks. If you have stairs or a rock path you need to let the office know and we will let you know whether it is safe to deliver to your home.

• Q. What surfaces do you setup on?
• A. We can setup on grass (our preferred and best for the kids), asphalt, and concrete. Sorry we cannot setup on any type of landscaping rocks as the constant rubbing will tear and damage our products.

• Q. When do you setup?
• A. When you book we schedule your delivery time, if we have a lot of deliveries for that day your driver may need to arrive up to 2 hours early(unless your rental is at a city park).

• Q. What areas do you rent jumpers?
• A. We deliver to most cities in the Treasure Valley Area – Boise, Eagle, Meridian, Garden City, Nampa, Star, Caldwell, Middleton, Emmett, Avimor & Hidden Springs areas. If your city isn’t listed contact us depending on distance we may be able to deliver. Some areas may have a delivery fee please call the office with any questions.

• Q. Do you charge a fee to setup?
• A. When we quote you a price that is the price, there are no additional setup charges that are not disclosed when we give a quote to a customer. We include all charges, taxes, delivery fees, etc in the price we quote.

• Q. Do you setup at parks?
• A. Yes, we setup at most parks in the Treasure Valley area, contact us with any questions. Some parks do not have power and therefore you may be required to rent a generator from us in order to have an inflatable at the park. This is an additional expense. Some parks also require you to make a reservation with the city in order to have an inflatable, contact your city Parks & Recreation Department to make that reservation.

• Q. Do you have a rain/snow policy?
• A. Yes, if there is a chance of rain/snow on the the day of your delivery and you decide to cancel the delivery we offer a full refund of any deposit. If you would like to still try to have your delivery when there is a chance of rain/snow your driver will call you to confirm and let you know if it is safe to still deliver your unit, the decision is at the drivers discretion. If a customer elects to have a unit delivered even though there is a chance of rain/snow at that point there is no refund.

• Q. Can I cancel my order?
• A. We allow cancellations 7 days prior to your event for a full refund of your deposit. If you call to cancel within those 7 days there is NO REFUND of your deposit and that deposit will be held for a year for a future reservation.

• Q. What methods of payment do you accept?
• A. We accept Cash on delivery. Reservation deposits can be made by Visa, Mastercard, & American Express.